Terms and Conditions and Consumer Contract Regulations

Effective 13th June 2014

Terms and Conditions and Consumer Contract Regulations Effective 13th June 2014 

Caroline Malone

  • Caroline Malone, www.carolinemalone.co.uk 3 Belvedere Road, Broadstairs, Kent CT10 1PF 07482 721191

  • Holistic energy therapy, colour therapist, thought field therapist®, Paradigm Healer© ,spiritualistic service and energy workshop, provider

  • Prices vary as shown on the website and will be provided on the terms of the contract.

  • The price shown on the website or as advised, will be inclusive of all taxes

  • Customers can pay by PayPal, or Bank credit

  • costs of delivery, these will be advised at time of booking. There will be no postage and packing for paperwork on courses. 

  • The minimum length of the contract will be until the services are complete, this will be in the contract agreement sent to you

  • Complaints: In the first instance please contact Caroline Malone directly. 07482  721191 

  • If the complaint is unresolved you may contact any of the governing bodies Caroline subscribes to, Federation of Holistic Therapists, Complementary therapist Association, UK Reiki federation or Spiritual workers association. Caroline adheres to their codes of conduct. 

  • i) You may at any time end the contract in writing, by email, or phone, within 14 days of ordering. If you wish the services to be started before the 14 day period, Caroline Malone will obtain express consent from the customer to go ahead with the order and that they acknowledge they lose the right to cancel and to pay the monies in full. If the contract is cancelled part way thorough a course, Caroline reserves the right to be paid pro rata for the work taken.  In such circumstances Caroline will confirm the receipt of consent and email the PDF of Terms of Business.

  • Reasonable costs for using the service provided will be taken. 

  • Deposits or full payments will be refunded in full if : Caroline Malone is able to resell the service, if the customer gives the cancellation notice within 14 days of ordering, providing the work has not been undertaken or commencement of any course or workshop. Refunds will be made within 14 days of Caroline Malone receiving any cancellation within the 14 day time period, as above So this is the 14 days when the order was made. 

  • full payment must be made 14 days prior to the commencement of services or downloads, as agreed above in writing i) 

  • Cancellation must be made within 14 days, (unless you are within the 14 day period above). Refunds will be discretionary after this time. If for instance Caroline Malone is able to rebook the space, a refund will be made in full. A charge may be made for loss of profit, this is mainly where a residential course has been booked and paid for or where services have been downloaded.

  • Any course provided and run on Zoom are for use of the customer who has the contract with Caroline Malone and are not to be shared or given to any third party without written consent from Caroline Malone. This applies to any recordings of any therapies, courses, workshops, or readings, the contract is with Caroline Malone and the person booking. If it is booked for a third party they are the ones with the rights to use any digital material. Any such digital media may be used by the paying client as often as wished. No course material may be copied or distributed in any form to any third party. There will be no updates to any digital media supplied. The one, if any, provided at the time of the booking is the only one in the contract with the customer. Customers will need to confirm in writing that they lose their 14 days right to cancel before streaming or downloading any material provided. The customer will need to agree to an instant download before they start the download. No refunds will be given in this instance. 

  • There are no additional costs for using phone lines, the phone number provided is a mobile number and the costs are that of your mobile provider. It is a basic rate number.

  • All charges for any service provided are the full and only charges that will be made and agreed by you (the customer) and Caroline Malone. There are no additional charges or add ons for any services that you have booked. However if you wish to receive further guidance, other than that agreed at the time of the contract, this will incur additional charges. These will be made in communication with you and will be under a new contract. 

  • Any services booked by phone or text will be emailed the pdf contract and terms and conditions 

  • Any contract for services booked through the website will be in writing by email. Clearly stating the cost, time, full details of the course or therapy. It will include a copy of these Terms and Conditions

  • Copies of Consumer Protection from Unfair Trading Regulations 2008 and 2014 are available at www.gov.uk > Consumer protection 

Caroline Malone is a member of and guided by and adheres to codes of conduct from the Complementary Therapists Association, UK Reiki Federation, Federation of Holistic Therapists and Spiritual Workers Association. 


Updated 8th March 2021


UK Reiki Federation Member



07482 721191

Broadstairs, Kent, UK