Cancellation

  • Caroline Malone, Caroline@carolinemalone.co.uk 

  • You may at any time end the contract in writing, by email, or phone, within 14 days of booking. Prior to commencement of the start of the contract of the course, reading, workshop or therapy. Your right to cancel is lost, after the 14 day period of booking or on commencement of any course, workshop, reading or therapy or service agreed. If you are on a course or workshop and you need to stop or cancel at short notice, Caroline Malone will endeavour to rebook you onto one at a later date. Your agreement with Caroline Malone is limited to the time scheduled and provided to you, on any workshop or course to complete the course. Your commitment is to pay and complete any course, workshop that you have contracted and paid to be on. Bookings taken within 14 days of commencement of therapy, reading, workshop, service or course Caroline Malone will obtain express consent from the customer to go ahead with the booking and that they acknowledge they lose the right to cancel. In such circumstances Caroline will confirm the receipt of consent and email the PDF of Terms of Business. 

  • Reasonable costs for using the service provided will be taken. 

  • Deposits or full payments will be refunded in full if : Caroline Malone is unable to provide the service booked, if the customer gives the cancellation notice within 14 days of booking. Refunds will be made within 14 days of Caroline Malone receiving any cancellation within the 14 day time period, as above. So this is the 14 days when the booking was made. 

  • Cancellation must be made within 14 days, (unless you are within the 14 day period above). Refunds will be discretionary after this time. If for instance Caroline Malone is able to rebook the space, a refund will be made in full. A charge may be made for loss of profit, this is mainly where a residential course has been booked and paid for

  • Copies of Consumer Protection from Unfair Trading Regulations 2008 and 2014 are available at www.gov.uk > Consumer protection 

Caroline Malone is a member of and guided by and adheres to codes of conduct from the Complementary Therapists Association, UK Reiki Federation, Federation of Holistic Therapists and Spiritual Workers Association. 

Please use the form below to cancel. If you do not receive acknowledgment, please contact us on 0748271191

Thanks for submitting!